APPENDIX
Frequently asked questions
Where is my data stored?
Your survey responses stay in your own Qualtrics account, on your institution's servers. We store conversations only if you set ResponseID in the study object, and delete them 180 days later. Leave it out and we save nothing.
Something seems broken. How do I find out why?
Open your browser's developer tools — F12 on Windows, Cmd + Option + I on Mac — and click the Console tab. Errors there usually name the problem. In Safari, first select "Show features for web developers" in Settings > Advanced.
Chatbot only loads in Qualtrics preview mode but not in the actual survey
Disable Bot detection and/or Security scan monitor in Qualtrics survey options settings. These features can interfere with the chatbot.
I see the error:
404: NOT_FOUND. Code: DEPLOYMENT_NOT_FOUNDCheck your app expiration date.